Refund Policy
At AIsimplify, operated by Ais Technologies, we are committed to providing reliable digital products, AI software, website design, development, and related services. We aim to resolve any service-related issue fairly and efficiently.
Please review our refund policy below.
On this page
- 01 — Digital Products and SaaS Services
- 02 — Website Design and Development
- 03 — Refunds
- 04 — Cancellation and Non-Refundable Services
- 05 — Late or Missing Refunds
- 06 — Shipping
- 07 — Contact Us
01 — Digital Products and SaaS Services
Due to the nature of digital products and online software services, purchases are generally non-refundable once access to the product or service has been provided.
However, if you experience a genuine technical problem that prevents you from accessing or using the purchased service, please contact us.
We will first review the issue and make reasonable efforts to fix or resolve the problem.
If the issue cannot be reasonably resolved within the applicable resolution period, your request may be considered for a refund, subject to the terms of this policy.
02 — Website Design and Development
Website design, website development, customization, and other development services are handled differently from standard digital products because these services involve work performed specifically for the customer.
If you experience an issue with work delivered by us, please contact us with the relevant details.
We will first review the issue and, where appropriate, provide corrections, revisions, bug fixes, or other reasonable solutions.
A refund will generally not be provided for work that has already been completed, delivered, approved, or accepted by the customer.
However, if we are unable to deliver an agreed service or resolve a significant issue that is our responsibility, the matter may be reviewed for an appropriate refund or adjustment on a case-by-case basis.
03 — Refunds
Refunds are not automatically provided simply because a customer changes their mind, no longer requires the service, or is dissatisfied with a service that has been delivered according to the agreed requirements.
Before considering a refund, we will first attempt to resolve the reported issue.
Refunds may be considered in situations including:
- Duplicate or incorrect charges.
- Payment made but the purchased service was not provided or activated.
- A significant technical issue that prevents access to a paid service.
- Failure to deliver an agreed service due to an issue that is our responsibility.
- A significant unresolved issue where reasonable efforts to provide a solution have been unsuccessful.
For website design and development projects, any refund will take into account the work already completed, delivered, approved, or accepted.
Where applicable, only the eligible unused or undelivered portion of a service may be considered for a refund.
Refund Request Period
Customers should report a service-related issue as soon as possible after discovering it.
Where a refund is being requested because of a technical or service issue, the request should generally be submitted within 7 days of identifying the issue, unless a different period is required by applicable law.
Refund Processing
Once a refund has been approved, we will normally process the refund within 7–14 business days.
The actual time for the refunded amount to appear in your bank account or payment method may vary depending on the payment provider or financial institution.
Refunds will normally be made to the original payment method used for the purchase.
04 — Cancellation and Non-Refundable Services
For subscription-based SaaS services, customers may cancel their subscription according to the applicable subscription terms.
Cancellation normally prevents future renewal but does not automatically create a refund for the current billing period.
Payments for services or work that have already been completed, delivered, consumed, or approved are generally non-refundable.
Third-party charges, payment processing fees, communication charges, hosting charges, domain charges, API charges, or other external service costs may also be non-refundable where those costs have already been incurred.
Any usage-based credits or services that have already been consumed may not be refundable.
If a refund or service credit is required because of an error or technical issue caused by AIsimplify, we will review the matter and provide an appropriate resolution.
05 — Late or Missing Refunds
If your refund has been approved but you have not received it yet, please:
- Check your bank account or payment statement again.
- Contact your credit card or payment provider, if applicable.
- Contact your bank, as processing times may vary.
- If you still have not received the refund, contact us at info@aisimplify.co.in.
We will assist you in checking the status of the refund.
06 — Shipping
Our products and services are primarily digital and are delivered online.
Website design, website development, AI software, SaaS services, digital products, and related services do not normally require physical shipping.
Therefore, no physical shipping or return costs are normally applicable.
07 — Contact Us
If you have questions about this Refund Policy, your purchase, or a service-related issue, please contact us.
Company
Ais Technologies
Address
C-15, DLF Ankur Vihar, Ghaziabad, Uttar Pradesh – 201102, India
Telephone
+91 95821 93351
We will review your request and work with you to find an appropriate solution before considering a refund.